FAQ

• I forgot my password how can I retrieve it ?
• How to change my password ?
• How to log out of my account ?

• How to place an order ?
• How do I know if my order has been processed ?
• I haven't received an email confirming my order, what should I do ?
• How can I change or cancel my order ?

• How to apply a discount code ?
• Is the online payment safe ?
• What do I do if I have been debited several times ?

• What are the delivery times ?
• Are there any shipping costs ?
• Are taxes included ?
• What delivery methods are offered ?
• How do I track my package ?
• What happens if I am not at home at the time of delivery ?
• Can I have my parcel delivered to a location other than my home ?
• I haven't received my parcel...What should I do ?

• What are the conditions for a return ?
• I have an error in my order...
• How can I exchange my order ?

• How to choose the right size ?
• Where can I find technical information on a product ?
• How do I maintain and clean my KENI ?